About the Author

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Charles Waghmare has worked for a global energy leader since 2019 as a Business Analyst in the Microsoft 365 space. Before that, he worked at Capgemini for eight years in various roles, including Yammer Community Manager and manager of the Drupal-based Enterprise Knowledge Management system. He also developed a knowledge management platform for the Digital Customer Experience (DCX) organization using SharePoint Online to manage Client references and knowledge assets related to Artificial Intelligence and customer experience (CX), using Microsoft Azure Chatbots to automate processes, develop proactive conversations with users, and create new use cases. Charles also worked for ATOS (erstwhile SIEMENS Information Systems limited) for five years. During his tenure there, he was Community Manager of SAP-based communities, where he utilized Technoweb 2.0 - a Yammer-like platform and on-premises SharePoint. Also, Charles was global rollout manager for a structured document-management system built in on-premises SharePoint. Charles loves reading motivational books in his spare time, his favorite being The Monk who sold his Ferrari.